Frequently Asked Questions
Everything you need to know about your Sweetie Candy order.
How do you ensure the freshness of the candy during shipping?
We package all orders in airtight, food-grade resealable bags. During warmer months, we include insulated liners and cold packs for meltable items like chocolates and gummies to ensure they arrive in perfect condition.
Do you offer sugar-free or gluten-free options?
Yes! We have dedicated collections for sugar-free, gluten-free, and vegan treats. You can use our shop filters to browse by dietary requirement, and full ingredient lists are available on each product page.
What is your return policy for food items?
Due to food safety regulations, we cannot accept returns on opened candy. However, if your order arrives damaged or incorrect, please contact us within 48 hours of delivery with a photo, and we will issue a replacement or refund.
How long will it take for my candy to arrive?
Standard shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout if you need your sweet treats for a specific event or party.
Can I place a bulk order for a wedding or event?
Absolutely! We offer bulk discounts for orders over 10 lbs. Please visit our 'Bulk & Events' page or contact our support team for specialized pricing and color-coordinated candy buffet options.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.