Returns & Exchanges Policy
Due to the perishable nature of our confectionery products, we can only accept returns on items that arrive damaged or incorrect. Please ensure all claims are submitted within 14 days of delivery to qualify for a replacement or refund.
Inspect Your Order
Check your candy immediately upon arrival for any signs of damage or shipping errors while the items are still in their original packaging.
Contact Sweetie Support
Email our team at [email protected] with your order number and clear photos of the damaged goods or incorrect items.
Receive Authorization
Once we verify your claim, we will provide a Return Merchandise Authorization (RMA) and instructions on whether the item needs to be sent back.
Refund or Replacement
After processing, we will ship out a fresh replacement at no extra cost or issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing